Terms and Conditions

Terms and Conditions Conditions of CHC Computers.

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

Detailed description of goods and/or services

CHC Computers is a business in the IT (Information Technology) industry that offers electronic equipment and software and services.

Disclaimer

The materials on CHC Computers web site are provided ” as is ” makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, CHC Computers does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its web site or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall CHC Computers or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on CHC Computers Internet site, even if CHC Computers or a CHC Computers authorized representative has been notified orally or in writing of the possibility of such damage.

Revisions and Errata

The materials appearing on CHC Computers Web site or Email Advertising could include technical, typographical, or photographic errors. CHC Computers does not warrant that any of the materials on its web site or advertising material are accurate, complete, or current. CHC Computers may make changes to the materials contained on its web site or any other advertised products at any time without notice. CHC Computers does not, however, make any commitment to update the materials. Images used to describe products may not always reflect the true product image. E&OE

Links

Any links provided to third party web sites, or information supplied about third parties (third party information) on our Web sites is supplied as a convenience.

CHC Computers has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by CHC Computers of the site. Use of any such linked web site is at the users

Customer Privacy policy

CHC Computers shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:http://www.polity.org.za/attachment.php?aa_id=3569.

Forums

With respect to any bulletin boards or forums that become available on the Site, CHC Computers disclaims responsibility or liability for any statements and opinions of third parties expressed in such communications, and it reserves the right to remove material that is illegal, offensive or otherwise inappropriate.

Shipping & Returns

Do you keep stock at your premises?

We usually don’t keep stock of items listed on our website at our offices, we order from stock that is held at our distributors as and when required. We update pricing on the website every day to ensure that our pricing matches that of our distributors.

In some cases, changes in stock levels and pricing can occur before we have time to update the website. Therefore we usually recommend that you check stock levels and confirm pricing with us before placing an order.

Should a product or certain products prices change during the time of your purchase and delivery, we will notify you and give you the opportunity to either:

Cancel the order and we will refund any monies paid, including delivery charges, or

Purchase the product at the higher rate.

We will recommend a similar item for your approval or call you to discuss other options.

All pricing is subject to the ROE (rate of exchange) at our distributors.

In the unlikely event of your order getting lost, damaged or stolen during delivery, we will not send you a replacement unit unless you have insurance which is offered to you upon replacing or refunding your order.

Orders above R1000 will not be eligible for Cash on Delivery. Please do an EFT to the Banking Details provided and send proof of payment to the email address provided. Goods will be ordered and delivered after the funds are reflecting in CHC Computers bank account.

Delivery Times

Delivery takes 2 to 5 business days, once payment reflects in our account. Delays can be expected due to unforeseen events out of our control. In this unlikely event, you will be notified accordingly. All our orders can be tracked with tracking numbers.

Deliveries will take place between Monday to Fridays.

Goods may not be delivered to a P.O. Box address.

Payments

Payment options accepted

CHC Computers accepts payments via EFT at a discounted rate. PayGate for Visa, Mastercard Debit Card, Credit Card. PayPal for International Transactions. It is recommended that you wait for confirmation on your order and total via email, phone or sms where after you may proceed with your payment.

PLEASE NOTE WE DO NOT ACCEPT CHEQUES

Direct Cash Deposit –  note that an additional cash deposit fee of 2.5% total order value will be incurred

A confirmation email can be sent to orders@chccomputers.co.za to confirm your order. EFT orders will only be processed once payment is received in CHC Investments T/A CHC Computers FNB Bank Account where after you will receive an email confirming receipt of your payment and a waybill number for your delivery.

Card acquiring and security

Card transactions will be acquired for CHC Computers via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by CHC Computers separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currencyThe merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Export restriction The offering on this website is only available to South African clients

Returns

Full refunds will be issued for any faulty items, provided it has been returned within 10 working days from date of purchase, if, upon inspection, the unit is found “not faulty” the  item can be returned to the client at their own expense.

Opened Returns:

Consumables like CD’s, DVD’s, Games, Software and Cartridges cannot be returned once opened.

Items that don’t qualify for a full refund can still be returned with an inspection of physical damage. If the returned item is found to be physically damaged, this will result in the warranty being void. A 30% handling fee will be charged for any items returned without original packaging or accessories. CHC Computers also reserves the right at it’s sole discretion to add additional costs for such missing packaging or accessories.

Return Shipping

Items returned to CHC Computers should be insured by client and all precautions should be taken by client to ensure that the items are securely packed in protective packaging to prevent any damage to the returned items. Items damaged during transit back to CHC Computers, will not be covered. CHC Computers will not be liable for these damages. CHC Computers offers you an insurance option which will be payable by you the client once the Courier delivery option has been selected.

Responsibility

CHC Computers takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and CHC Computers chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,   _____________________ .

Warrantee

All the Products Sold by CHC Computers will be covered by there original warranty period, which will be stated on your invoice. Manufactures warranty may be covered through CHC Computers at an additional fee (administration and pickup/delivery fee) which will be quoted for and paid by the client before the item/s can be collected/retuned.

Should the item/s purchased be found faulty during the warranty period, we will provide you with the details required for the return process. It is the client’s responsibility to deliver the item to CHC Computers and to collect once it has been repaired. CHC Computers also offers this service at an additional cost.

In the event that the item/s is DOA (Dead on Arrival), CHC Computers will collect and delivery unit at no additional cost to the client.

Data

It is the sole responsibility of the client to back up the data on a backup device before returning the item to CHC Computers for replacement, re-installation etc.CHC Computers will not be held responsible for Loss of Any data on any storage device that has a hardware/software fault, stolen, formatted or any other means of loosing its data. CHC Computers provides the service to backup or Clone you unit at an additional. Quotes for such may be requested from technical@chccomputers.co.za.

Variation

CHC Computers may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by CHC Investments (Pty) Ltd based in South Africa trading as

CHC Computers and with registration number 2018/627184/07

CHC Investments TA CHC Computers Contact Details:

Company Physical Address: 98b Prince George Drive, Plumtead,7780

Email: info@chccomputers.co.za                                                    Telephone: 087 0940 188

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